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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lisa McGee

May 2, 2024

5  out of  5 rating by Lisa McGee
"Laura is excellent. Very quick and easy to add my son as a driver to my policy.....with discounts!!"
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March 21, 2024

5  out of  5 rating by Michelle82603
"Where do I even start? The folks in this office are "top notch!" Laura and Connie are absolutely wonderful! I had an issue that lasted far too long after buying a new car and Laura was on it! Thank you so much for all you did as I had no clue how to fix it. I appreciate all you guys do for your clients. It truly shows you are genuinely caring and eager to assist your clients as well. Kudos to the State Farm team!!"
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justyne castrenze

March 6, 2024

5  out of  5 rating by justyne castrenze
"We absolutely love this insurance company! We have had our policies with them for 9 years, give or take a bit, and we've never been disappointed with them. It's a one stop shop for all your insurance needs, very reasonably priced, customer service oriented, and so polite and professional. I've had a chance to work with all, or most, of the people in this office over the years and I don't have any complaints whatsoever. I highly recommend them, as they will work with you to fit your needs as quickly as possible. Thank you for all you do State Farm Friends!"
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srikanth kata

January 24, 2024

1  out of  5 rating by srikanth kata
"They will never answer the call even during their working hours tried to call so many times but no one picks up the phone there"
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Brandon Dorsett

December 13, 2023

1  out of  5 rating by Brandon Dorsett
"Customer service is awful. The employees are rude and don't care about the customers."
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Michele Stoker

November 29, 2023

5  out of  5 rating by Michele Stoker
"Laura is my go too with any question I have about my policies. She is knowledgeable, prompt and answers questions right away. The customer service is outstanding."
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Nicole Dember

October 17, 2023

5  out of  5 rating by Nicole Dember
"Laura has been a pleasure to work with, she has gone above and beyond to meet our needs for auto/homeowners insurance. She made sure my husband and I understood every detail of our policy and that we were getting the right amount of coverage. Thanks again for all your help!!"
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Laura Ames

October 16, 2023

5  out of  5 rating by Laura Ames
"Laura is the best- quick, efficient, and there for any questions. I bought a new vehicle and she had everything switched over in under an hour. Highly recommend her to anyone in the market for insurance!"
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Nancy Sherman

October 13, 2023

5  out of  5 rating by Nancy Sherman
"State Farm in Cortland, NY all the agents went above and beyond when I was dealing with a car accident nightmare that was not my fault. They contacted the other insurance company when I couldn’t get answers. They talked me thru the entire process. They turned a stressful situation into a non stressful situation!!"
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David MIller

October 10, 2023

5  out of  5 rating by David MIller
"Quick response re rental car coverage. Outstanding customer service. Thanks Amanda."
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Shenatel Busby

October 7, 2023

5  out of  5 rating by Shenatel Busby
"I’ve worked with Laura Ruebel for years. She’s taken care my grandparents, my kiddos, since they first started driving, and our own insurance needs. She makes policies easy to understand and helps you find the best coverage. From life, to renters, to homeowner, to just the basic car insurance, she’s knowledgeable on many levels. She’s quick and efficient too! Highly recommend Laura!!"
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Christine Gratz

August 22, 2023

5  out of  5 rating by Christine Gratz
"I have only met friendly and very helpful people in our local Cortland, NY office. They have been consistently helpful and very efficient with my various issues with cars and a house fire. The staff in another office dealing with fire issues was becoming very hard to work with but Amanda stepped in and got me calmed down and organized and dealt with the situation brilliantly. I am very thankful to have had her support."
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Steve “CadillacSteve” Denoo

August 16, 2023

5  out of  5 rating by Steve “CadillacSteve” Denoo
"Prompt and very helpful."
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Kala Johnson

July 26, 2023

5  out of  5 rating by Kala Johnson
"Laura Ruebel has been incredibly helpful and knowledgeable! being young homeowners we had little knowledge on next steps and she has just been lovely! within the same year we got a new car and combine insurances and we were able to save a lot of money with statefarm, not to mention Laura has had our best interests in mind the whole time! again I could not recommend them enough!"
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Jason Gore

May 26, 2023

5  out of  5 rating by Jason Gore
"Laura is very sociable and professional and has done great for my wife and I. I’d highly recommend her and this office to take care of your insurance needs."
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Anthony Arcangeli

May 23, 2023

5  out of  5 rating by Anthony Arcangeli
"Laura has been amazing with assisting us in setting up our policy. She has been very helpful in making the process easy and stress free."
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Kitana Foster

April 4, 2023

5  out of  5 rating by Kitana Foster
"Great service, I love going there, I always feel welcomed, and I’m always outta there within’ 20mins"
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Nikki Nash

March 31, 2023

5  out of  5 rating by Nikki Nash
"Had a great experience with Laura! 10/10 would recommend going to her. She cares about your needs as if you were her own family. Thank you Laura."
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P Han

January 20, 2023

5  out of  5 rating by P Han
"The best service/care you can ever expect from an insurance agency. Everyone there always goes above and beyond to help me when I need them. Absolutely awesome!!!"
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Carol Gleason

November 8, 2022

5  out of  5 rating by Carol Gleason
"Al Myers is the VERY BEST insurance agent I have ever had!! He goes all the way to answer any questions and works diligently to make sure you have the best coverage for your individual needs. His entire staff is knowledgeable, friendly and wonderful to work with!"
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Thomas Birch

October 10, 2022

5  out of  5 rating by Thomas Birch
"Laura Ruebel is the best insurance person I have ever known. She is very responsive and lovely to deal with."
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Tyler Kwiatkowski

October 2, 2022

5  out of  5 rating by Tyler Kwiatkowski
"Laura is extremely helpful! Explained my policies throughly so I understand how it works and what to do in the case of a claim. Will continue to use Laura for all my insurance policies."
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Amber Grover

September 6, 2022

5  out of  5 rating by Amber Grover
"Agents are great!! Always have answers to complicated scenarios. Very friendly. Great rates!!"
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Bonna Davidson

August 31, 2022

5  out of  5 rating by Bonna Davidson
"Awesome agents, awesome prices. They made it super easy to do everything virtually."
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Ashley Holcomb

August 31, 2022

5  out of  5 rating by Ashley Holcomb
"Laura Ruebel at Al Myers' office is amazing! So quick to respond to any need or question I have, and always willing to go the extra mile to make sure I am getting the best coverage available. I HIGHLY recommend giving Laura a call if you're even considering switching your coverage."