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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandy Wehner

Brandy Wehner

August 7, 2024

5  out of  5
rating by Brandy Wehner
"This office is the best! Laura is always so nice to talk to, quick to respond and always follows up! Last year there was something she couldn’t help us with but, she ensured that we had a referral to someone that could help us, a different agency wouldn’t do that! I appreciate all you’ve done for my family and I and always ensuring we are taken care of!"
We responded:
"That's great to hear, Brandy - thanks for the super review! Laura does a fantastic job watching out for people and resolving issues when they arise. Auto, Home, Life - is doesn't matter. We're here for you."
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Melissa Swartz

August 1, 2024

5  out of  5
rating by Melissa Swartz
"I just wanted to take a moment to say thank you for your office efficiency and taking such good care of our family's Auto, Home , Life and Health policies. We appreciate you!"
We responded:
"Believe me, it's OUR pleasure watching over such a nice family for so long. Thank you for your kind words and the great rating!"
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Lisa McGee

May 2, 2024

5  out of  5
rating by Lisa McGee
"Laura is excellent. Very quick and easy to add my son as a driver to my policy.....with discounts!!"
We responded:
"Thanks for the kind words and great rating, Lisa. Laura IS outstanding!! Auto, Home, Life - whatever the need, we're here to serve."
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Michelle82603

March 21, 2024

5  out of  5
rating by Michelle82603
"Where do I even start? The folks in this office are "top notch!" Laura and Connie are absolutely wonderful! I had an issue that lasted far too long after buying a new car and Laura was on it! Thank you so much for all you did as I had no clue how to fix it. I appreciate all you guys do for your clients. It truly shows you are genuinely caring and eager to assist your clients as well. Kudos to the State Farm team!!"
We responded:
"Gosh, what kind words and a great rating, Michelle. Thanks so much! Laura and Connie are indeed wonderful. Auto, Home, or Life insurance, we try hard to keep everyone happy."
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justyne castrenze

March 6, 2024

5  out of  5
rating by justyne castrenze
"We absolutely love this insurance company! We have had our policies with them for 9 years, give or take a bit, and we've never been disappointed with them. It's a one stop shop for all your insurance needs, very reasonably priced, customer service oriented, and so polite and professional. I've had a chance to work with all, or most, of the people in this office over the years and I don't have any complaints whatsoever. I highly recommend them, as they will work with you to fit your needs as quickly as possible. Thank you for all you do State Farm Friends!"
We responded:
"Wow, Justyne. Thanks so much for your extremely nice comments and rating. Auto, Home, and Life insurance - we do our best to take care of our customers. State Farm is truly a Good Neighbor!"
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srikanth kata

January 24, 2024

1  out of  5
rating by srikanth kata
"They will never answer the call even during their working hours tried to call so many times but no one picks up the phone there"
We responded:
"Because of our reputation for great rates and super service, we are always very busy. However, the Google daily report shows we answer 97% of all incoming calls without them going to voice mail. Feel free to leave a message or text/email us if you experience difficulty again."
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Brandon Dorsett

December 13, 2023

1  out of  5
rating by Brandon Dorsett
"Customer service is awful. The employees are rude and don't care about the customers."
We responded:
"I'm glad we were able to help identify the underlying problem as something you needed to address with your credit card company."
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Michele Stoker

November 29, 2023

5  out of  5
rating by Michele Stoker
"Laura is my go too with any question I have about my policies. She is knowledgeable, prompt and answers questions right away. The customer service is outstanding."
We responded:
"Thanks for your kind words about Laura and the great rating. We work hard on auto, home, and life insurance to make sure clients are happy!"
Profile photo of Nicole Dember

Nicole Dember

October 17, 2023

5  out of  5
rating by Nicole Dember
"Laura has been a pleasure to work with, she has gone above and beyond to meet our needs for auto/homeowners insurance. She made sure my husband and I understood every detail of our policy and that we were getting the right amount of coverage. Thanks again for all your help!!"
We responded:
"Thanks for your wonderful comments and great rating. In today's world, it's very important to know what your buying to make sure you're getting the best fit for the price - whether it's auto, home or life insurance. Laura is indeed fantastic!"
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Laura Ames

October 16, 2023

5  out of  5
rating by Laura Ames
"Laura is the best- quick, efficient, and there for any questions. I bought a new vehicle and she had everything switched over in under an hour. Highly recommend her to anyone in the market for insurance!"
We responded:
"We're thrilled to have Laura at Al Myers Insurance, too! :) She's awesome!! Thanks so much for your comments. I'll pass them along to Laura."
Profile photo of Nancy Sherman

Nancy Sherman

October 13, 2023

5  out of  5
rating by Nancy Sherman
"State Farm in Cortland, NY all the agents went above and beyond when I was dealing with a car accident nightmare that was not my fault. They contacted the other insurance company when I couldn’t get answers. They talked me thru the entire process. They turned a stressful situation into a non stressful situation!!"
We responded:
"Thanks for you kind remarks and great rating, Nancy. When a person has an auto insurance issue, it's very helpful to have a local agency instead of a 800 number. I'm glad we were able to help in your time of need!"
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David MIller

October 10, 2023

5  out of  5
rating by David MIller
"Quick response re rental car coverage. Outstanding customer service. Thanks Amanda."
We responded:
"Thanks for your kind remarks about Amanda and the great rating! We all work hard to make sure our customers received top-notch service, whether it's with auto, home or life insurance!"
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Shenatel Busby

October 7, 2023

5  out of  5
rating by Shenatel Busby
"I’ve worked with Laura Ruebel for years. She’s taken care my grandparents, my kiddos, since they first started driving, and our own insurance needs. She makes policies easy to understand and helps you find the best coverage. From life, to renters, to homeowner, to just the basic car insurance, she’s knowledgeable on many levels. She’s quick and efficient too! Highly recommend Laura!!"
We responded:
"Thanks for your kind words about Laura and the great rating! Nobody knows more about auto, home and life insurance than Laura, and no one works harder to take care of customers!"
Profile photo of Christine Gratz

Christine Gratz

August 22, 2023

5  out of  5
rating by Christine Gratz
"I have only met friendly and very helpful people in our local Cortland, NY office. They have been consistently helpful and very efficient with my various issues with cars and a house fire. The staff in another office dealing with fire issues was becoming very hard to work with but Amanda stepped in and got me calmed down and organized and dealt with the situation brilliantly. I am very thankful to have had her support."
We responded:
"Thanks for your kind words and wonderful rating, Christine. Amanda works hard to make sure auto and home insurance issues are handled in very professional manner."
Profile photo of Steve “CadillacSteve” Denoo

Steve “CadillacSteve” Denoo

August 16, 2023

5  out of  5
rating by Steve “CadillacSteve” Denoo
"Prompt and very helpful."
We responded:
"Appreciate your comments and great rating. Glad we could make things on the auto insurance side a little easier!"
Profile photo of Kala Johnson

Kala Johnson

July 26, 2023

5  out of  5
rating by Kala Johnson
"Laura Ruebel has been incredibly helpful and knowledgeable! being young homeowners we had little knowledge on next steps and she has just been lovely! within the same year we got a new car and combine insurances and we were able to save a lot of money with statefarm, not to mention Laura has had our best interests in mind the whole time! again I could not recommend them enough!"
We responded:
"Thanks for your kind words and great rating! Laura listens to the concerns of clients and works hard to present options that save as much money as possible. As you say, it's all about the customers."
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Jason Gore

May 26, 2023

5  out of  5
rating by Jason Gore
"Laura is very sociable and professional and has done great for my wife and I. I’d highly recommend her and this office to take care of your insurance needs."
We responded:
"Thank you for your kind words about Laura and our office. We work hard to take care of auto, home and life insurance needs, and I appreciate your business very much!"
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Anthony Arcangeli

May 23, 2023

5  out of  5
rating by Anthony Arcangeli
"Laura has been amazing with assisting us in setting up our policy. She has been very helpful in making the process easy and stress free."
We responded:
"Thanks for your kind words and the great rating! Laura is indeed amazing, whether it's auto, home, or life insurance, she's there to help!"
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Kitana Foster

April 4, 2023

5  out of  5
rating by Kitana Foster
"Great service, I love going there, I always feel welcomed, and I’m always outta there within’ 20mins"
We responded:
"Thanks for your kind words and great rating, Kitana! Being a "Good Neighbor" is all about fast and friendly service with fair prices!!"
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Nikki Nash

March 31, 2023

5  out of  5
rating by Nikki Nash
"Had a great experience with Laura! 10/10 would recommend going to her. She cares about your needs as if you were her own family. Thank you Laura."
We responded:
"Thanks for your kind words and wonderful rating, Nikki! Laura works very hard to take care of people."
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P Han

January 20, 2023

5  out of  5
rating by P Han
"The best service/care you can ever expect from an insurance agency. Everyone there always goes above and beyond to help me when I need them. Absolutely awesome!!!"
We responded:
"Thank you so much for the great rating and kind words. The entire team works very hard to take care of our customers!"
Profile photo of Carol Gleason

Carol Gleason

November 8, 2022

5  out of  5
rating by Carol Gleason
"Al Myers is the VERY BEST insurance agent I have ever had!! He goes all the way to answer any questions and works diligently to make sure you have the best coverage for your individual needs. His entire staff is knowledgeable, friendly and wonderful to work with!"
We responded:
"Thanks, Carol. It's easy helping people like you and Rick! I appreciate your business and wish you both all the best in your future adventures!!"
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Thomas Birch

October 10, 2022

5  out of  5
rating by Thomas Birch
"Laura Ruebel is the best insurance person I have ever known. She is very responsive and lovely to deal with."
We responded:
"Thanks for your great rating and comments, Tom! Laura is fantastic. I have a wonderful team who care for our customers."
Profile photo of Tyler Kwiatkowski

Tyler Kwiatkowski

October 2, 2022

5  out of  5
rating by Tyler Kwiatkowski
"Laura is extremely helpful! Explained my policies throughly so I understand how it works and what to do in the case of a claim. Will continue to use Laura for all my insurance policies."
We responded:
"Thanks for your kind words and great rating! Laura is indeed awesome. I'm blessed with a super team who work hard to please clients."
Profile photo of Amber Grover

Amber Grover

September 6, 2022

5  out of  5
rating by Amber Grover
"Agents are great!! Always have answers to complicated scenarios. Very friendly. Great rates!!"
We responded:
"Thanks, Amber! Real people with real answers - all at a fair price. We appreciate your comments and your business very much!"